A tow truck (also called a wrecker, a breakdown truck, recovery truck or a breakdown lorry), is a vehicle used to transport disabled motor vehicles to another location (generally a repair garage), or to recover vehicles which are no longer on a drivable surface.
Towing services are generally provided by an emergency road service operator. Vehicles are often towed in the case of breakdowns or collisions, or may be impounded for parking violations, driving under the influence, and other offenses.
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Five general types are in common usage, usually based on the type or size of vehicle to be towed truck chassis:
These are the most common arrangements, but are by no means exclusive, as there are flatbed units that offer a wheel-lift, boom trucks that can recover but not tow, and wheel-lift units that offer a combination boom with sling.
Tow trucks are usually operated by private businesses, except for major highways and toll roads, where the road authority may operate the tow trucks for that stretch of road. Businesses who operate a large fleet of vehicles, such as school bus companies or package delivery services, often own one or several tow trucks for the purposes of towing their own vehicles. Government departments with large fleets (such as the police departments, fire departments, transportation authorities and departments of public works of major cities) may similarly own tow truck(s). Police department tow trucks may also be used to impound other vehicles.
In the Australian states of New South Wales, Queensland and Victoria there exists a Tow Truck Act, and tow trucks are identified by number plates ending in "TT".
Requests for service are placed to a dispatching center. Some tow services communicate with drivers using wireless telephone equipment. In others, the dispatching center contacts an available tow truck driver via mobile radio or by sending a text message using a mobile data terminal. Recent technology includes the use of GPS and on board wireless equipment to dispatch drivers via an LCD screen receiver.
Many tow companies have the capability to store vehicles that have been wrecked or impounded by police agencies. In these circumstances, police agencies notify a contracted towing provider to secure the vehicle and tow it to a storage lot. The tow company will sometimes prevent access to the vehicle until the law states the owner can claim it (usually after any fines are paid).
Nearly all tow companies charge a fee for storing vehicles.
Navigation systems are becoming more commonly used to tell the location (of stranded vehicles) to tow trucks. Automatic vehicle location (AVL) systems are sometimes used to help the dispatch center staff determine the closest tow truck. AVL may use GPS technology. It may display the location of all tow trucks on a map or may feed data directly to a computer-assisted dispatch system which automatically recommends the closest available units.
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